SHIPPING POLICY

Last updated: September 13, 2026

At FirstBoo, we work hard to make sure your order arrives safely and as quickly as possible. Please review the information below regarding our shipping process, delivery times, and potential delays.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please note that orders may take slightly longer to process during periods of high demand, promotions, holidays, or other unforeseen circumstances.

SHIPPING TIMES

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
European Union: 5–10 business days
Australia & New Zealand: 7–14 business days
Other countries: 7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, holidays, and other circumstances outside our control.

SHIPPING COSTS

We currently offer FREE SHIPPING on eligible orders.

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

ORDER TRACKING

Once your order has been shipped, you may receive a tracking number by email.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated immediately, this does not necessarily mean that your package is delayed.

CUSTOMS, DUTIES AND TAXES

For international orders, your package may be subject to customs duties, import taxes or other fees imposed by your country.

Any customs duties, import taxes or additional fees that may apply are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary by country, and FirstBoo cannot control or predict these charges.

SHIPPING DELAYS

While we do our best to meet the estimated delivery times, FirstBoo is not responsible for delays caused by circumstances outside our reasonable control, including:

• Shipping carrier delays
• Customs processing
• Severe weather
• Holidays
• Strikes or transportation disruptions
• Incorrect or incomplete shipping information
• Other unforeseen circumstances

If your package is delayed, we recommend checking the tracking information first. If you need further assistance, please contact us at artickbusiness@gmail.com.

INCORRECT SHIPPING ADDRESS

Please make sure that your shipping information is correct before completing your order.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

FirstBoo is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, please contact us at artickbusiness@gmail.com as soon as possible.

For damaged packages, we may ask you to provide photographs of the package and the product so that we can investigate the issue and determine the appropriate solution.

CONTACT US

If you have any questions about your order or our shipping policy, please contact us:

FirstBoo
Email: artickbusiness@gmail.com
Address:
Mendelu Kalea
20280 Hondarribia
Guipúzcoa, Spain

We are always happy to help and will do our best to resolve any shipping-related issue as quickly as possible.