Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at artickbusiness@gmail.com. Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we’ll provide you with a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at artickbusiness@gmail.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you receive what you want is to return the item you currently have. Once your return is accepted, you can place a separate order for the new item.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

As above, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at artickbusiness@gmail.com.